Refund policy


Returns & Exchange Policy

 

Please read our Returns & Exchange Policy carefully before requesting a return or exchange. Policies may vary depending on your shipping location.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, items must be:

  • Unused
  • In original condition
  • In the original packaging

Items that do not meet these conditions will not be accepted.

Returns (Australia)

0–5 Days After Receiving Your Order

Eligible for a refund to your original payment method, minus:

  • Return shipping label cost
  • 10% processing and restocking fee

5–7 Days After Receiving Your Order

Eligible for store credit only, minus:

  • Return shipping label cost
  • 10% processing and restocking fee

7+ Days After Receiving Your Order

No longer eligible for return.

Important Return Information

  • Items must be sent back within 3–5 business days after your return label is generated through our returns portal.
  • Products must be unused, undamaged, and returned with all original contents and packaging. No exceptions.
  • MotoCortz does not cover return shipping costs for refunds.
  • Once your return is received, processing may take 5–10 business days.

How to Request a Return

Please contact us at cortzmoto@gmail.com or through the contact page on our website.

Exchanges (Australia)

0–5 Days After Receiving Your Order

Exchanges are eligible, minus:

  • Return shipping label cost
  • 10% processing and restocking fee

5+ Days After Receiving Your Order

No longer eligible for exchange.

Important Exchange Information

  • Items must be sent back within 3–5 business days after your return label is generated.
  • Products must be unused, undamaged, and returned with all original contents and packaging. No exceptions.
  • MotoCortz does not cover return shipping costs for exchanges.
  • Once your exchange is received, processing may take 5–10 business days.

How to Request an Exchange

Please contact us at cortzmoto@gmail.com or through the contact page on our website.

Returns (International)

Due to the International Tariffs returns are only eligible for a refund to your original payment method, minus:

  • Return shipping label cost
  • 10% processing and restocking fee
  • The tariffs you'd have to pay to accept the package back into Australia
  • The tariffs we'd have to pay to accept the package back into your country

0–5 Days After Receiving Your Order

Eligible for a refund to your original payment method, minus:

  • Return shipping label cost
  • 10% processing and restocking fee
  • The tariffs you'd have to pay to accept the package back into Australia
  • The tariffs we'd have to pay to accept the package back into your country

5+ Days After Receiving Your Order

No longer Eligible for Refund 

Exchange (International)

Due to the high tariff cost we will not be accepting any exchanges for purchases.

ORDER CANCELLATIONS (ALL LOCATIONS)

  • We cannot cancel your order once it has been placed.
  • If your order has shipped and you are seeking a cancellation, we cannot cancel your order anymore.
  • To account for the costs associated with processing and restocking, cancelled orders at our warehouse, we apply a 50% cancellation fee.

SPECIAL CIRCUMSTANCES (ALL LOCATIONS)

INCORRECT ITEM:

If you have received an incorrect or damaged item, please contact us at contact@shopjogabonito.com and include:

  • Your order number
  • Name on the order
  • Email used for the order
  • Photo of the incorrect item and packing slip

Upon confirming that you received the wrong item, we will create a return label for you (USA/Canada) or send you the correct item at no charge (International), and you will receive the correct item within 5-7 business days.

DAMAGED OR DEFECTIVE ITEM:

If you have received a damaged or defective item, please email contact@shopjogabonito.com and provide:

  • Your order number
  • Name on the order
  • Email used for the order
  • Your request (refund or replacement?)
  • Photograph clearly showing the defect or damaged area, taken on a flat surface with the tag and error clearly displayed

We will use this information to assist you with your order and ensure that similar errors are prevented in future production.

LOST PACKAGES:

If more than 7 days have passed and the tracking on your order has not been updated, please email us at cortzmoto@gmail.com and we will reach out to the courier to try to find your package. 

SHIPPED TO WRONG ADDRESS:

  • If the shipping address was input correctly on our end (from what you provided when placing your order), we will not be responsible for any mistakes you made when providing your shipping address.

STOLEN PACKAGES:

If the tracking on your order confirms that it has been delivered, but you have not received the package and are unable to find it, the first step is to wait a bit longer. Sometimes shipping couriers accidentally mark a package as delivered before they actually deliver it.

If 7 days have passed since your order was marked as delivered and you still do not have your package, it will be considered stolen. Unfortunately we are not able to offer any refunds or replacements for stolen packages, so please be mindful and select a safe address for your order to be delivered to.

 

Last updated 27/05/2026